Support
Salaam. If something in Qissa is broken, confusing, or just wrong, tell us. The same goes for billing questions, privacy questions, and Urdu we did not get quite right. Your nani's corrections are especially welcome.
Email us
We read every message and aim to reply within two business days.
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Delete your account
You can delete your account inside the app. Open your Profile, tap Settings, then "Manage subscription", then "Delete account". This removes your account from our server and clears your progress and settings from your phone.
Deleting your account does not cancel a subscription, so cancel that first (below).
Want a copy of what our server holds about you? In the same place in the app, tap "Get a copy of my data".
What is deleted and when, and how to ask us if you no longer have the app: Delete your account.
Cancel a subscription
Purchases are handled by Apple. On iPhone, open Settings, tap your name, then Subscriptions, then Qissa. You can also get there from the app: Settings, then "Manage subscription".
Cancel at least 24 hours before the renewal date to avoid the next charge. You keep access until the end of the period you have paid for.
Refunds
Refunds are handled by Apple. To ask for one, visit reportaproblem.apple.com.